FAQs

We're a small, local Salt Lake City team focused on long-term relationships rather than one-and-done projects. That means you get personalized service, in-house design and technical expertise, and ongoing support after launch — not a handoff to a help desk. We also bring branding and web design under the same roof, so your visual identity and digital presence stay consistent.

Yes. Rather than working with separate agencies, clients benefit from our unified approach — branding strategy directly informs web design, creating cohesive experiences that reinforce your messaging across every touchpoint.

Most website projects take 12–16 weeks from kickoff to launch, depending on scope and client feedback timelines. Our process includes discovery, design, development, client feedback, and testing phases to ensure quality results. We work with Salt Lake City and surrounding area businesses and nonprofits of all sizes, so timelines are always scoped to fit your needs.

We specialize in building websites using Joomla!, a robust content management system that offers excellent security, flexibility, and user-friendly content management. For e-commerce projects, we work with Shopify. Both platforms are well-suited to the Utah nonprofits and small businesses we work with most.

Joomla! is a user-friendly content management system that enables us to customize both design and features for our clients. Benefits include:

• Enterprise-level security features
• Flexible content management
• Feature-rich components and plug-ins that allow clients to do everything from event registration to membership management
• Robust user permission settings
• Extensive customization options
• Regular security updates
• Scalability for growing organizations

It's especially well-suited for the mission-driven organizations and growing businesses we serve across Utah.

We build websites designed to perform well organically from the start — responsive, accessible, and structured for search.  GEO (Generative Engine Optimization) helps Utah businesses and nonprofits show up when people ask AI tools like ChatGPT or Claude for recommendations. This is a newer and growing piece of how people find local organizations, and we offer AI visibility audits to help you understand where you stand. For paid digital advertising and ongoing SEO, we refer clients to trusted local partners who specialize in that area.

Website costs vary based on your specific needs, features, and complexity. After an initial consultation, we provide a detailed scope of work with a proposal outlining the anticipated budget and timeline. We work with Salt Lake City nonprofits and small businesses at a range of budget levels, and offer flexible payment plans in some cases.

Branding costs depend on the scope — whether you need a full identity built from scratch or a focused brand refresh. We'll outline deliverables and costs upfront, from style guides to social media assets. For Salt Lake City and Utah organizations looking for ongoing graphic design support, we work with several clients on a retainer basis as well.

We offer subscription plans in some situations to enable small businesses to pay for project fees over 12-18 months. Auto-pay with a credit card is required.

Yes, there are two primary ongoing costs to consider:

• Annual support agreement for maintenance, training, and email support from our Third Sun team; also includes making use of Third Sun's developer licenses for components and plugins that may be installed on the website
• Web hosting and domain registration fees

We have several clients for whom we provide ongoing graphic design services. For smaller one-off projects, we typically reserve that time for current clients. But for more robust needs, like annual report design or packaging, we're happy to talk about your needs to see how we can help you.

We don't offer a standard nonprofit discount, but we work with nonprofits every day and account for limited budgets in every proposal — through phased projects, prioritized scopes, and payment plans. Reach out and tell us what you're working with, and we'll find the right fit.

We can assist clients with social media strategy and execution, including working with trusted partners to ensure that things get scheduled and analyzed.

Yes! We empower clients to manage their websites through:

• Initial training sessions
• Access to our knowledge base with tutorials
• Ongoing group training opportunities
• Email support for questions

Yes, we offer:

• Initial website training at launch
• Regular group training sessions
• Access to our Help Docs knowledge base
• Video tutorials and documentation
• Optional additional training at discounted rates for support clients

Our annual support agreement includes:

• Email support with 1-2 business days response time (and usually within hours of the request)
• Initial training for staff on new website with video recording
• Access to training resources and documentation
• Regular group training opportunities
• Discounted rates for additional services, including graphic design
• Licensing for installed components and plugins
• Software updates and security patches
• Firewall and security monitoring

• For critical issues like website downtime, we provide priority response when notified via email with an urgent subject line.
• Non-critical questions are typically answered within 1-2 business day (though often much quicker).

We provide comprehensive security through:

• Regular software updates
• Site monitoring
• Firewall protection
• Backup solutions
• Malware scanning

The following services are available at additional cost:

• Web hosting or email hosting (available for an additional cost)
• Content creation and updates
• Additional custom site features or functions
• Photo editing and graphic design
• SEO/marketing consulting
• Social media management and consulting
• Additional one-on-one training
• IT support

• Form customization including advanced conditional logic, custom calculations, and multi-step application forms.
• Interactive elements including maps with custom markers, custom search functions, and dashboards.
• Password-protected areas, including membership portals with document management, forums, and other special features.
• Third-party integrations with API connections, e-commerce, CRM, and custom calendar or database syncing.
• Significant design changes and adjustments post-launch

Real examples of a custom feature:

• "I want a form that calculates membership fees based on multiple factors"
• "We need a special events calendar that syncs with Salesforce"
• "Can we create an article library with custom search filters?"
• "Could you build a portal where members can upload and share documents?"

We have experience doing a variety of customizations for clients, so just ask and we will figure it out together!

Clients without support agreements:

• Pay standard hourly rates for assistance
• Must maintain and pay for their own plugin licenses
• Handle their own updates and security
• Manage user access independently
• Pay additional fees for training access